Personal data

This privacy policy defines and informs you about how THE COMPANY EXPLOITING THE ARENA uses and protects the information you provide to us, if any, when you use this site accessible from the following URL: (hereinafter referred to as the “Site”).

Please note that this privacy policy could be changed or supplemented at any time by THE COMPANY EXPLOITING THE ARENA, especially to comply with any legislative, regulatory, jurisprudential, or technological developments. In such a case, the date of the update will clearly appear at the top of this policy. These modifications bind the user from the moment they are posted. It is therefore advisable for the user to regularly consult this privacy policy and cookie usage to be aware of any possible changes.


During your navigation of the Site, THE COMPANY EXPLOITING THE ARENA may collect and process your personal data, in accordance with the law n°78-17 of January 6, 1978, as amended, and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Information about the data controller:

THE COMPANY EXPLOITING THE ARENA, a Simplified Joint Stock Company with a capital of 92,000,000 euros, whose headquarters are located at 2190 Boulevard de la Défense – 92000 NANTERRE (FRANCE), registered at the Trade and Companies Register of Nanterre under the number 524 889 433.

Mailing address:



CS 90157


Phone: 01-81-92-92-92



WARNING: THE COMPANY EXPLOITING THE ARENA recommends that parents and guardians supervise and participate in the online activities of individuals who are under their authority or responsibility (minors and protected adults). Consent to the processing of collected personal data is given by the parent or legal guardian for the minor in the following cases:

  • When the minor is under the age of fifteen: consent is given jointly by the concerned minor and the minor’s  parent(s) or legal guardian(s) of the minor.
  • When the minor is at least fifteen years old: consent can be given by the minor alone.

You can visit the Site without revealing your identity or providing any information about yourself. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested.

By using the “Contact” section of the Site, you expressly agree to the transmission of your name(s), first name(s), and email address, as well as the transmission of any personal data that you specify in the text of the message and its title.

When creating a personal account on the Site, the following data will be collected and processed: name(s), first name(s), email and postal addresses, date of birth, and your phone number.

Each of the data collection forms on the Site specifies the mandatory or optional nature of the fields to be filled in.

 By providing this information, you expressly agree that it will be processed by the recipients identified in point 4, for the purposes indicated in point 2, as well as for the purposes mentioned at the end of each form.


The personal data you provide to us on the Site may have the following purposes:

  • Responding to your requests made through the “Contact” section of the Site;
  • Enabling the management and execution of your contracts: managing your personal account, orders, and invoices, providing your Tickets and Subscriptions, and notifying you in case of event cancellation or rescheduling.
  • Ensure the organization of events and managing spectator flow;
  • Ensure the security of events within the venue: THE COMPANY EXPLOITING THE ARENA may process your personal data in case of an issue related to spectator violations as specified under the conditions of Article L332-1 of the Sports Code.
  • Conduct prospecting and promotion operations of our products and services, as well as those of our companies and partners, to participate in contests, surveys, and giveaways, as well as promotional operations;
  • Collect information to improve our Site, products, and services (including cookies);
  • Compile commercial statistics;
  • Enrich and commercializing the company’s customer database;
  • Sending newsletters to you;
  • Responding to your requests for access, rectification, deletion, limitation, portability, opposition, and withdrawal of your consent at any time.


The personal data you provide to us may be transmitted to the following services, within the limits of their respective authorizations:

  • Internal services of THE COMPANY EXPLOITING THE ARENA, including marketing, customer service, IT service, ticketing service, and security services;
  • Our partners;
  • Our service providers;
  • Competent authorities in the event of legal proceedings.

Please note that some of our authorized service providers to facilitate the collection and processing of your personal data, as well as some of our partners, may be located outside the European Union and have access to the data collected through various forms on the Site (except for the form allowing you to exercise your rights under data protection laws, which is proposed and used by THE COMPANY EXPLOITING THE ARENA).

THE COMPANY EXPLOITING THE ARENA has previously made sure that its service providers and partners implement adequate safety guarantees and comply with strict conditions regarding confidentiality, use, and protection of data. In particular, special attention has been given to the existence of a legal basis for any transfer of data to a third country.


THE COMPANY EXPLOITING THE ARENA ensures the implementation of appropriate technical and organizational measures to guarantee a suitable level of security for the processing of your personal data. This includes ensuring constant confidentiality, integrity, availability, and resilience of processing systems and services.

The storage of resources necessary for the provision of the Site to the public, as well as the storage of user data, is provided either by a service provider of THE COMPANY EXPLOITING THE ARENA (the host), or directly by THE COMPANY EXPLOITING THE ARENA, both located in France. The host is bound to THE COMPANY EXPLOITING THE ARENA by a specific agreement regarding the confidentiality of the collected data and is required to comply with all the principles stated in the legal notices.

Personal data is stored on servers located in France, with all reasonable security measures in the current state of practices. The transmission of personal data between the different information systems of the digital platform of THE COMPANY EXPLOITING THE ARENA is carried out using a SSL encryption technology.


The retention of data provided by the user is limited to the duration necessary for the purposes for which this data is collected and processed, in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, and the “Data Protection” Law No. 78-17 of January 6, 1978.

 This data may be retained for archiving purposes in accordance with the conditions provided for by applicable laws and regulations.


In accordance with the aforementioned regulations, you have the following rights regarding your personal data: Right of access, Right to rectification, Right to erasure, Right to limitation of processing, Right to data portability, Right to object, Right to withdraw your consent at any time without affecting the lawfulness of the processing based on your consent before withdrawal

You can exercise these rights by contacting us by:

  • Email:
  • Mailing Address: SOCIETE D’EXPLOITATION DE L’ARENA – Service Billetterie – 2190 boulevard de la Défense – CS 90157 – 92741 NANTERRE CEDEX.

In this regard, THE COMPANY EXPLOITING THE ARENA informs you that it may oppose manifestly abusive requests (due to their number, repetitive or systematic nature).

If you believe that THE COMPANY EXPLOITING THE ARENA is not complying with its obligations regarding your personal data, you can also file a complaint with the CNIL (French Data Protection Authority).


General Information about Cookies on the Site

Browsing the Site may involve the use of cookies.

Cookies (or connection witnesses) are small text files of limited size that allow us to recognize your computer, tablet, or mobile device for the purpose of personalizing the services we offer you.

Upon your first connection to the Site, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner invites you to read this personal data policy and warns you that by continuing to browse the Site (by loading a new page or clicking on various elements of the Site, for example), you accept the deposit of cookies on your terminal. You are deemed to have given your consent to the deposit of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen. Note that you can oppose the use of cookies before continuing your navigation. Furthermore, even if this window no longer appears during your next visits to the Site, you retain the possibility to oppose the use of cookies at any time according to the instructions in point b below.

Depending on the type of cookie in question, obtaining your consent for the deposit and reading of cookies on your terminal may be mandatory.

Cookies Exempted from Consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the exclusive purpose of enabling or facilitating electronic communication. These include session identifier cookies, authentication cookies, load balancing session cookies, as well as interface customization cookies. These cookies are fully subject to this policy as they are issued and managed by THE COMPANY EXPLOITING THE ARENA.

Cookies Requiring Prior Consent

This requirement concerns cookies issued by third parties and qualified as “persistent,” as they remain on your terminal until they are deleted or their expiration date.

Google Analytics Cookies For reasons related to the technology used by Google Analytics, visiting the Site may, when possible, involve the use of a session cookie installed on users’ terminal equipment for statistical analysis and measurement of the Site’s audience. In this context, your IP address is used for geolocation purposes, without providing more precise information than the city. It is specified that this IP address will be deleted or anonymized once geolocation is completed. The use of such cookies is strictly limited to the production of anonymous statistics by Google. The storage duration of these cookies is limited to 13 months.

Cookie Preference Configuration The procedures for disabling cookies are specified on the CNIL website.

Various Cookie Settings Tools Most internet browsers are configured by default to allow the deposit of cookies. Your browser offers you the opportunity to modify these default settings so that all cookies are systematically rejected, or only part of them is accepted or refused depending on their issuer.

Attention: We draw your attention to the fact that refusing the deposit of cookies on your terminal may alter your user experience and your access to certain services or features of the Site. In this case, THE COMPANY EXPLOITING THE ARENA disclaims any responsibility for the consequences related to the degradation of your browsing conditions that occur due to your choice to refuse, delete, or block cookies necessary for the functioning of the Site. These consequences cannot constitute damage, and you cannot claim any compensation as a result.

Your browser also allows you to delete existing cookies on your terminal or be notified when new cookies may be deposited on your terminal. These settings do not affect your navigation but may cause you to lose all the benefits provided by the cookie.

Please find below information on various tools available to you to configure the cookies deposited on your terminal.

Internet Browser Settings

Each internet browser has its own cookie management settings.

You can choose to disable all or part of the cookies according to the instructions below:

Last update: 24/05/2018